Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their personal information is processed, stored and used. We take your privacy seriously and will take all measures necessary in order to protect your personal information. 

What Information Do We Collect?

We only collect information that is related to your order (in order to fulfill the service offering). This includes your:
  • Full Name
  • Billing Information & Address 
  • Shipping Address
  • Email Address
  • Contact Number
  • Vehicle Details (if submitted via Contact Form)

When Do We Collect Information?

We collect information from you when you fill out a form or enter information on our site. 

How Do We Use Your Information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication or use certain other site features in the following ways:
      To administer a contest, promotion, survey or other site feature.
      To quickly process your transactions.
 
We do not redistribute or sell your information to anyone.

How Do We Protect Your Information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do We Use 'Cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We Use Cookies To:

Help remember and process the items in the shopping cart.
      Understand and save user’s preferences for future visits.
      Keep track of advertisements.
      Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It may affect the user’s experience as it may cause the site to run inefficiently and may not function properly.
However, you will still be able to place orders .

Third-Party Disclosure:

We do not sell, trade, or otherwise transfer to outside parties your aforementioned personal information.

Third-Party Links:

We do not include or offer third-party products or services on our website.

Google:

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network Privacy Policy.

We Have Implemented the Following:

Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting Out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

How Does Our Site Handle Do Not Track Signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does Our Site Allow Third-Party Behavioral Tracking?

It’s also important to note that we allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.
 
By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.

In the Event of a Data Breach:

We will notify you via email within 7 business days.

Email Communication Policy:

E-mails contain confidential information, which is legally privileged. Unauthorised use or interception of e-mails is illegal. The information contained in e-mails is only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying or distribution of the contents of e-mails, or taking of any action in reliance thereon, or pursuant thereto, is strictly prohibited. Should you have received an e-mail in error, please notify us immediately by return e-mail or by telephone 086 137 3334. Latitude Technologies CC shall not be liable if any variation is effected to any document or correspondence e-mailed. Any opinions or advice in all e-mails are not necessarily those of Latitude Technologies CC. It is the responsibility of the recipient to ensure that emails are virus free and no responsibility is accepted by Latitude Technologies CC for any loss or damage arising in any way from receipt or use thereof. Latitude Technologies CC, (CK 2011/081693/23) trading as Ravenol South Africa. F. Stafford, sole member.

Disclaimer:

The information contained in this website is for general information purposes only. The information is provided by Ravenol South Africa and while we endeavour to keep our information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Ravenol South Africa. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Ravenol South Africa takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.
ravenol.co.za
307 Lower Main Road, Observatory

Cape Town, Western Cape 7925

South Africa
info@ravenol.co.za