Terms and Conditions

Return Policy

How To Return An Item

Your item must be in its original unused condition to be returned. Your must return the item within 30 days of your purchase.

  1. Please email info@ravenol.co.za to request a refund and we will assign you a tracking number.
  2. Mail your returned item to:
    311 Lower Main Rd, Observatory, Cape Town, 7925
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Items can not be returned if they are opened.

Restocking Fee

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If you would like to exchange your purchase, you will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

  • Credit Card (Visa, Master Card, American Express, Discover)
  • EFT
  • Cash On Delivery

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 4:30pm.

Carriers

We use the following carriers to deliver our orders:

<still to come>

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Email Communication Policy

E-mails contain confidential information, which is legally privileged. Unauthorised use or interception of e-mails is illegal. The information contained in e-mails is only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying or distribution of the contents of e-mails, or taking of any action in reliance thereon, or pursuant thereto, is strictly prohibited. Should you have received an e-mail in error, please notify us immediately by return e-mail or by telephone 086 137 3334. Latitude Technologies CC shall not be liable if any variation is effected to any document or correspondence e-mailed. Any opinions or advice in all e-mails are not necessarily those of Latitude Technologies CC. It is the responsibility of the recipient to ensure that emails are virus free and no responsibility is accepted by Latitude Technologies CC for any loss or damage arising in any way from receipt or use thereof. Latitude Technologies CC, (CK 2011/081693/23) trading as Ravenol South Africa. F. Stafford, sole member.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Ravenol South Africa and while we endeavour to keep our information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Ravenol South Africa. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Ravenol South Africa takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.